I've logged into My Virgin Media then Apps and Extras, View Apps,. Hi. My Virgin Media App. When I go to the settings page and click to turn on, I get the message " Sorry the - 5319009. These changes affect all Virgin Media email addresses ending in the. Regards, Steven_L. 220. If you suddenly discovered that your IPTV service no longer works, chances are that Premier League matches are airing. We would like to show you a description here but the site won’t allow us. Virgin Media. These are two settings — Virus Safe and Child Safe. Forum; Apps. Virgin Mobile. As a result images etc aren’t downloaded automatically. Click here to view more details on content filters from Virgin Media’s Web Safe. If you changed the computer's network settings to use any Public DNS does that re-gain access. Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on. To turn parental controls off on Android, you need to go to the Play Store. If Virgin Media are telling you Web Safe is on and when you make the following queries from a Command Shall or Terminal: nslookup protonvpn. Virgin Media; My Virgin Media; Shop;. Select the firewall and tick the following protocol. Tried every browser, device, incognito mode etc. Reply. 159. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. Please look out for the purple envelope. Virgin Media Web Safe comes as standard on all Virgin Media broadband packages. Try it now: go to your Virgin Media Mail online by clicking the Email link in the top-right of virginmedia. Any website unsuitable for children is blocked by default. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. Kind Regards, Steven_LNot able to access websafe_setting page (able to go to update_profile page). Tuning in 690 Views Message 13 of 32 Flag for a moderator. You don’t need to be a web wizard to know how to take care of your kids online. Chatter and natter. I have 3 devices. It’ll automatically detect and remove viruses, malware, ransomware and spyware. Tech Chatter. This happens while browsing on virgin media in all my devices (desktop, ipad, mobile), but not when I'm on 4g. Bypass Child Safe & Virus Safe. 88K views 5 years ago. I will be able to assist and get this changed for you. No bank or credit card details are required for the trial. It works with any device connected to your home network to block websites with viruses or malicious and unsuitable content. We think it’s a great way for you to control what your kids see on the web. Home Phone. Once logged in you will see 2 filters; Virus Safe and Child Safe. Virginmedia. Whether you're a Virgin Media broadband or mobile customer, with the My Virgin Media app you can manage your account - and so much more - at the touch of a button. Options. Post back here to have issue flagged to the forum team. _____ Scott My setup: VM TV 360 box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Click: Web Safe. My Virgin Media in Self Care Videos 20-08-2018; Welcome to Virgin Media in Self Care Videos 20-08-2018; Using Web Safe with Virgin Media in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on a Mobile in Self Care Videos 20-08-2018; Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care. Web safe provides ultimate protection when using the internet. Hi Ryan, Thanks for posting and welcome to our community 🙂. Any website unsuitable for children is blocked by default. Although Child web safe settings are turned on , it is not working and adult sites are still accessible even without the incognito mode. May just be a. You can change this by clicking on the toggle to switch on or off when needed. More about Web Safe. SMTP Settings. Click: Settings. Click Apply. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. Click: Settings. Please look out for it in the top-right, white envelope or by tapping your profile picture and then "Messages". How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. VPN operates fine for use with : Virus Safe : Enabled. More about Virgin Internet Security. and they all return the same result: ⋮. 4. I’m sorry to hear of the issues that you’re having with web safe settings, I would be happy to take a further look into this for you but would need to confirm a few details via private message, please look out for my message and we can. We created Web Safe for our customers to make browsing safety a no-brainer. Internet not working on Mac even though all other devices are ok in Security matters 2 weeks ago; Re: Child Safe Not Working in Security matters 2 weeks ago; Web safe not working in Switched On Families 2 weeks ago; Re: Child Safe not working in Security. 1. on 06-05-2023 22:30. 8 and/or 1. From there the Web Safe can be accessed and configured. com 9. We would like to show you a description here but the site won’t allow us. Malware can also record or steal information like bank details or account logins. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. This means that when a mobile is connected over your home Wi-Fi, your. If you don’t have any online security yet, you can try our Virgin Media Internet Security on PC or Mac. Just knowing what they’re doing and who they’re talking to is usually enough to guide them from trouble. org. Just sign in to My Virgin Media and change your settings. The Web Safe settings ( Child Safe / Virus Safe ) affect the internet connections & WiFi from your VM Hub, we have assumed this is what your are wishing to control. 2 hours ago. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. I’m sorry to hear of the issues that you’re having with your web safe and child safe settings at the moment. 2 Log in to your Virgin Media account using your email address and password. Web Safe made up of Virus Safe and Child Safe, working together to give parental control of WiFi networks. What is Child Safe? Child Safe is an additional feature to Web Safe that enables the account holder to block sites that they consider inappropriate for the family or children. Email address. When I go to the Web - 5155296. Malicious software can be hidden in other seemingly harmless software and downloads, such as torrents, apps or screensavers. This help content & information General Help Center experience. -- I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. All seem okay. Security matters. ) and blocked and allowed websites have disappeared completely. 9. I'm going to send you a private message, so we can look into this for you. Settings to enter. Enter your credentials and press OK to log into the router settings menu. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. Vodafone Why have I received a Virgin Media Child Safe settings or Virgin Media Virus Safe settings message? Virgin Media has switched on your parental controls by default. If you see two software update options available, choose the one you want to install. 1. CryptoIf your household is with both Virgin Media and O2 and you have Volt benefits and you’ve forgotten the username or password for your My O2 account, follow the ‘Forgotten your username or password’ steps on the My O2 sign in page. There have been a few complaints about this recently. com IMAP Server. What specific content can I restrict?Virgin Media Web Safe Controls & Settings guide Virgin Media Web Safe allows you to restrict certain types of websites on all devices connected to your home broadband. Switch on Child Safe. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. Home Phone. Search. pc. Just like other ISPs, Virgin allow parents to customise Web Safe by blocking/allowing certain websites and adding timing restrictions to Child Safe to ensure parents can only use the internet at specific times. 0 Kudos. All Rights ReservedHere are our top tips to help you on your way. David says Websafe is on at his end but I still don't have the option to toggle it on or off via the app or website. Switched On Families. e. 162. Virgin Media Internet Security works by scanning each file downloaded onto your PC and attempting to block any malicious website before it reaches your computer. Select the SPAM setting you’d like to use: Reject All Spam messages. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. Likewise, changing your device’s DNS settings to Google or Cloudflare may also solve Virgin Media connection issues in the UK. They come in all shapes and sizes, from stand-alone software to customisable settings within your computer’s operating system or web browser. 8 & 8. Whilst waiting for the forum team consider trying the following: when changes fail to save press Ctrl + Shift + R to reload page and confirm current state of Web Safe. Virgin Media Email settings Access your email through a Web browser Before you read on, did you know that you can access your Virgin Media - 3166396. Subnet prefix length 255. In response to lotharmat. Should you still wish to use Child Safe then sign in here and: select Account settings > Online security > Websites. I have added the address to the "accepted" list of web addresses on the router. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereVirgin Media Web Safe comes as standard on all Virgin Media broadband packages. 8) and this will bypass the websafe filter. Joining in. 255. I can access via my phone, so not really a problem. Discover the web for yourself. I have trawled through the other threads that are about this same issue but they seem to have all been resolved in private messages. Whether it’s step by step parental controls guides that will help you to set up the right controls and privacy settings, learning about how to report online issues, plus. Click on My Apps then Web Safe. g. ExpressVPN. Try again to see if problem persists. com 194. Pick a category to get started. 0. If you're still having issues changing your settings, please let us know. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off. If you express your Web Safe preference a VM Team member will pick this up and attempt to correct the situation on the back end systems. IPSec Pass-Through. For fraudulent e-mails, forward to phishing@virginmedia. The Web Safe function was working properly for the full year that I was. Breaking down some broadband barriers 8. VM has WebSafe enabled. e. Please enter your email. Connect to the router with a LAN cable. Virgin Media; My Virgin Media; Shop; Help;. Following the above link still takes me to the new GUI. Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. I'm sorry to hear you're having issues managing your Websafe settings and that searching the community didn't provide the help you needed. com nslookup protonvpn. Tap Install Now. Login to the Virgin Media online account in a web browser. Stay safe online. . Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. Protect every device connected to your home WiFi – no matter which mobile provider you’re with – with Web Safe, which comes with. This is a fast and very easy trick that can work even if you're not a Virgi. Open a new account or log in to your virgin Media account using your email address and password. These are two settings — Virus Safe and Child Safe. I am signed in to My Virgin Media and it. . 1 — the Internet’s. The message you get from the pc isthat "something has gone wrong on our side. Learn more Have I helped? Click Mark as Helpful Answer and solved, or use Kudos to say thanks. 67. 4. 0. Login in the the Virgin Media online account and try the to enable websafe. The settings vary with each ISP, but most offer some or all of the following options: Timer. Parental Controls and select the setting to “off” to disable parental controls. There’s not much point protecting your WiFi, Hub, TiVo and passwords if you don’t look after your devices as well. Hopefully when that thread concludes it will also resolve your issue. These are two settings — Virus Safe and Child Safe. Virus Safe prevents you from accessing web sites which may be fraudulent, or contain harmful malware and viruses. These are two settings – Virus Safe and Child Safe. 220. 8. You need F-Secure SAFE – our award winning internet security package. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. It's great having you on board with us in the Community. Mark as New; Bookmark this message; Subscribe to this message. Toggle the button next to Child Safe option to turn it Off. Click: Web Safe. Web Safe turned off but still blocking websites. Finally with regard to the traceroute - It leaves VM's network and stops one hop short of the destination. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 100. In response to Graham_A. Virgin Media. This is so annoying as it seems as no one can help you over the phone. It’s important to remember that Web Safe protects all your devices connected via your router, whereas anti-virus software only protects the device it’s installed on. Changing Virgin Media Web Safe Settings on Desktop. You need F-Secure SAFE – our award winning internet security package. From blocking viruses to malicious or inappropriate content, find out how web safe protects hereIn this In 2 Tech video, we'll show you how to keep your kids safe online with Virgin Media's Web Safe settings. on 05-07-2022 19:36. You can change this by clicking on the toggle to switch on or off when needed. Thanks,Feel confident in letting your child learn and play online, with parental controls through Virgin Media’s Web Safe. - Page 2 - Virgin Media Community - 4960465, but it only occurred when editing settings. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. Just bear in mind this would reset everything. Using the Virgin Media online account the Web Safe settings need to be set to : ++ VIrus Safe : Enabled. I've taken a look at the threads you hav. Open Advanced settings. QuickStart, set up and connections. NordVPN is a trustworthy VPN solution brought to you by Tefincom & Co. "Web Safe | Virgin Media Help". Makes sure your dns settings on your computer are manually set - 8. Settings page Enter this web address into your browser to change Hub settings, like your SSID or WiFi password. Your previous Web Safe settings will remain active. To enable or disable each level of protection toggle 'Turn Off' or 'Turn On' and click apply. We can't update your Web Safe settings at the moment. Altering the settings is straightforward, with the options being found in the "My Apps" section of My Virgin Media. I just got a URL from the IT team for the VPN. 4) or OpenDNS (208. Changing network settings to use any Public DNS should re-gain full access for the device. Our next-generation Hub works alongside Virgin Media’s ultrafast broadband network to deliver peak WiFi performance, thanks to WiFi 6. Some examples: Help and Support > Billing and Payments > View your bill - takes me back to the help section again. Tap Manage next to Manage your Virgin Media Mail app password under Virgin Media Mail c. Expand the Email option. Go to Settings > General, then tap Software Update. WebSafe are safety settings that are selected to work over your home broadband connection. Virgin Media customers can get unlimited online protection for all your devices for just £3 a month, with Virgin Media Internet Security powered by F-Secure. . virginmedia. Abdelmonem. 🙂 I'm sorry to hear that you're still experiencing this issue. . Reply. 1 technology, is designed to power the next-generation of connected devices – including modern smartphones. Chatter and natter. I have 3 devices. This is a fast and very easy trick that can work even if you're not a Virgi. You can find out more FAQs about Web Safe here. Below are workarounds for when Child Safe & Virus Safe does not or cannot be turned off in the Virgin Media online account. Learn how you can change Web Safe settings to turn Child. Learn how you can change Web Safe settings to turn Child Safe off. Try computers with Cisco’s OpenDNS using 208. . This latest future-proof WiFi standard, which will work with Virgin Media’s existing DOCSIS 3. You can manage the Child Safe settings for your family in the Account Settings section of My Virgin Media. Reply. 1. Unless virgin is specifically blocking the IPs of your. 1. ++ Child Safe : Disabled ( this is the setting that is causing the VM DNS to intercept use of VPN & Conference calls etc )The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. Click on Manage Web Safe. Will Web Safe affect my Virgin TV Go or Virgin TV parental controls? Web Safe child safe mode only applies to your broadband connection and won’t change any of your TV Go or TiVo parental control settings. 222. Users can change their settings at any time in My Virgin Media. How to Switch Off Virgin Media’s Web Safe and make Unblockr accessible via the ISP Follow the steps below to. Previously you could have any combination of "Categories", "Sites Blocked", "Site Allowed" etc. 0 Kudos. Forum; Apps. These are two settings — Virus Safe and Child Safe. run the Standard test and confirm the. I have turned off the 'Web Safe' settings in my Virgin Media Online Security settings, both Virus Safe and Child Safe are turned off and while turning these off certain websites did come unblocked, I'm still finding an issue with this website which I desperately need to access because of my job. Use your own TV remote to turn on your TV – pressing the Input, AV or Source button. There's no firewall settings that I can see, and one time I got to see a page saying. You can choose your Web Safe settings by logging into your My Virgin Media account, which can be accessed here. 4. SpeedMy Virgin Media App; Virgin Media Connect app; Virgin TV Go app; Virgin TV Control app; Virgin Media Store app; Virgin Media Mail; Gadget Rescue; Sky Sports app; Home Works; Web Safe; Virgin Media Internet Security; Google OneOptions. I know for a fact there is a problem with the provider and not my laptop. net Email address stopped working and been locked out for 5 days in Email a month ago Constant T3 Timeouts in Networking and WiFi 11-09-2023 Weird dropouts every 30 minutes in Networking and WiFi 16-01-2023 For best protection, we recommend using Virgin Media Internet Security and Web Safe. by VirginMedia on 20-08-2018 08:53. Why doesn't the new one work?! Why do they have a webpage that for changing the web safe and child safe settings that doesn't work. 17-04-2023 12:57 - edited 17-04-2023 12:58. Could it be a different situation, i. I’ve tried re-booting the hub etc but no joy. Sorry to hear you're having some issues with signing into your online account. I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. I have to manually click ‘Load Content’ on the email to download them. 222. 222 and 208. Get extra security on your devices, too, and sign up to Virgin Media Internet Security powered by F-Secure – our award-winning security tool that gives online protection on unlimited devices. Select the SPAM setting you’d like to use: Reject All Spam messages. Stay safe online. Should the issue persist post back here to have issue flagged to the forum team. We give all our customers a complete, market leading security package called Virgin Media Security, free of charge. Morning everyone, I have seen a few posts relating to this, wondering if anybody had found a solution as there appears to be no easy access to call or email Virgin directly. 0 Kudos. BTW is there a reason why you are access the old site page for Web Safe?. If you log into your online account through a web browser, go through to Account settings > Online security > then from this page you can see and manage Web safe. Virgin Media takes online safety seriously. 24/7 email & live chat customer support. 159. I did try to access a restricted site over the WIFI and. These are two settings — Virus Safe and Child Safe. 162. Thanks - 5400491. Virgin Media is one of the famous service providers in the UK. Method 2: Flush DNS Cache. 220. Changing DNS on your device is the best option VM have other DNS 194. Home Phone. Hello, I am having this problem too. My Virgin Media App. I advise that Virus Safe - Enabled Child Safe - Disabled ( if Enabled expect to bloc access to Conf Calls, Messenger Apps, Social Media, Office VPN, online Games etc etc. The IP Addresses shown (in bold text below) from nslookup result confirms query is against Virgin Media's DNS at 192. And we don’t mean wrapping them in bubble wrap. With Web Safe off are you able to browse to a VPN site (by default these are blocked), for example Yes, then Web Safe is off as expected. 168. desktop. (e. If it was a scam, they will be able to help and protect you from falling victim to fraud. Bypass Child Safe & Virus Safe. 25-02-2023 13:20 - edited 25-02-2023 13:25. 8. g. You can manage your Web Safe settings easily and conveniently online, by signing into your My Virgin Media account. 159. That said, the more you know about the web, the better understanding you. 0 & V6. These are both DNS content filters that adjust the behaviour of the VM default DNS. imap. My email header says that my network settings prevent content from loading privately. . If the AS Name. Tried every browser, device, incognito mode etc. 100: The Internet Security team have stated Child Safe is on and whilst that maybe the case it is not working, i. My Virgin Media App. How to Access Virgin Media Hub settings in the modem-only mode The Virgin Media router’s modem-only mode may have been one of the configurations you previously accessed using the preceding address. . Solved: Hi, I can't seem to turn on Web Safe. Changing Virgin Media Web Safe Settings on Desktop/Laptop in Self Care Videos 20-08-2018; EGX T&Cs in Announcements 15-09-2017;Forum Team. Virgin Media. It shows that it is ‘on’ but doesn’t block any websites at all. - 5083340. This along with the fact that Lix can reach the site via VPN and BT would suggest that the site itself is blocking her Virgin Media IP. nslookup protonvpn. Afterward, click Apply and save your settings. I've wasted hours trying to do this and can't find anything anywhere that is remotely helpful. You don’t go into the hub to change settings, like adding sites to block, you login to Websafe with your My Virgin Media account login. Likewise if Web safe and Virus Safe were blocking, you'd get messages telling you this was the case. It won't be removed unless I ask, and even then, some blocklist maintainers will refuse the request. 1. Hi @nikbower, thanks for your post although I'm sorry to hear you're unable to activate Child Safe. virgin. Staying safe online with Virgin Media Web Safe. 1. 88K views 5 years ago. Parental controls block websites and applications that you think are unsuitable for your child. The Virgin Media blocking method. Tap Install Now. At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. 8. VPN Apps for all devices and unlimited simultaneous connections.